Win as much
as you can:
Knowing if
your partner is going to play a “Y” or “X” considering the interests of the
group is very difficult to guess. Even in a trustful negotiation it’s
impossible to trust the other negotiators, because everybody wants to win more
and can betray the rest of the group for its own interests. Successful deal
comes with cooperation. Thus, negotiations are always more productive when
parties freely share information about their interests and goals. But that
requires trust, which is difficult to implement at the bargaining table.
Building
trust requires time and taking some risks, especially at the beginning of a new
partnership or business relationship. The risk of the failure of the negotiation
get bigger if both party don’t trust each other. When there is a lack of confidence between negociators, there are different ways to
improve trust in negotiation.
That means create guaranties and process progressively. Trust is necessary to
facilitate sharing information with the other side and reduce all the risks
involve by the negotiation. Creating value in the agreement can make the party
more open to share their data’s because negotiation can break down when each
side doubts the other's abilities and intentions.
The mains
tools that can be use in negotiation to build trust are:
- show to the other side you know information about their culture, history and that you are interested in their business
- justify your positions and explain your moves in the negotiation
- ask questions and be open to answer the ones of the counterpart
- try to create link with the other side. This will produce more loyalty and empathy in the negotiation
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